1. Introduction

Welcome to Natural Serenity. We are committed to protecting the privacy and confidentiality of our clients' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, address, phone number, email address, date of birth, and emergency contact details.
• Health Information: Medical history, current health conditions, medications, allergies, and any other information relevant to providing safe and effective massage therapy services.
• Payment Information: Credit card details, billing address, and other payment-related information.
• Appointment Information: Dates and times of appointments, treatment preferences, and feedback.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage massage therapy services.
• To communicate with you about your appointments and respond to your inquiries.
• To maintain accurate records for legal and regulatory compliance.
• To process payments for services rendered.
• To improve our services based on feedback and client preferences.

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

• Service Providers: We may share your information with third-party service providers who assist us in operating our business and providing services to you. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena, or similar legal process, or to protect our rights and property.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. This includes secure storage of physical and electronic records, access controls, and encryption where applicable.

6. Your Rights

You have the right to:

• Access and obtain a copy of your personal information.
• Request corrections to any inaccurate or incomplete information.
• Request the deletion of your personal information, subject to certain exceptions.
• Withdraw your consent for us to process your personal information, where applicable.

To exercise these rights, please contact us using the information provided below.

7. Booking and Cancellation Policy

• 24-Hour Cancellation Policy: Clients must cancel or reschedule appointments at least 24 hours in advance. Failure to do so will result in a charge for the full amount of the booked session.
• Late Arrival: Clients who arrive more than 30 minutes late for their appointment will forfeit their session and no refund will be given.
• Zero Tolerance Policy: We maintain a zero tolerance policy for inappropriate behavior or disrespect towards our therapists. Any inappropriate behavior will result in immediate termination of the session and no refund will be given.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Natural Serenity
1622 E North St Ste 4
Greenville, SC 29607
864-640-4443
[email protected]